Shipping policy

SECTION 1 – SHIPPING POLICY

General Shipping

We ship to all governorates across Egypt. Orders are processed and dispatched within our standard handling time once payment or deposit confirmation is received.

Free Shipping Exclusions: Free shipping offers and promotions (if applicable) only apply to orders over 2,500 EGP shipped to Cairo, Giza, and Alexandria. Deliveries to governorates outside these areas are excluded, and standard shipping fees will apply.

Shipping Outside Cairo & Alexandria

Shipping is available nationwide. However, for orders shipped outside Cairo and Alexandria, a deposit is required prior to dispatch. Orders will only be processed and shipped once the deposit payment has been confirmed.

Pre-Orders

For all pre-order items, a 20% deposit is required upon order placement. This deposit will be deducted from your total order balance.

Important: This deposit becomes strictly non-refundable once the item has been ordered from our supplier, regardless of whether it has been processed or shipped to you. Pre-orders typically take 14–21 business days to arrive, subject to supplier schedules and product availability.

Delivery Time

Delivery timelines vary depending on your location and item availability. Once your order has dispatched, you will receive a confirmation update with tracking information (where applicable).

Shipping Delays

Bumble Toys is not liable for delivery delays caused by third-party courier services, customs procedures, or other external circumstances beyond our direct control.

Damaged or Lost Packages

If your order arrives damaged or fails to arrive within the estimated delivery window, please contact us immediately at support@bumbletoys.com.

SECTION 2 – RETURNS & EXCHANGES

Eligibility Window: We accept returns and exchanges within 7 days of delivery. Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.
Non-Returnable Items: For hygiene and safety reasons, certain items (e.g., opened teethers, pacifiers, intimate baby care items, or plush hygiene products) cannot be returned or exchanged unless defective.
Shipping Fees: Original and return shipping charges are non-refundable, unless the item delivered was defective or incorrect.

To initiate a return or exchange request, please email support@bumbletoys.com with your order number and specific details.

SECTION 3 – PRIVACY POLICY

Information Collection: When you make a purchase at Bumble Toys, we collect necessary personal details such as your full name, shipping address, phone number, and email address. When browsing our store, we automatically receive your device's IP address to help optimize browser compatibility and operating system performance.
Marketing Communications: We may send email updates, store news, and promotional offers only when you have explicitly consented to receive them.
Data Security: To safeguard your personal data, we adhere to industry-standard security practices, including SSL encryption for data in transit and AES-256 standards for data storage.
Age Requirements: By using this site, you represent that you are at least the age of majority in your jurisdiction.
Policy Updates: We reserve the right to modify this privacy policy at any time. Any changes or updates take effect immediately upon being posted on the website.

SECTION 4 – COOKIES & ADVERTISING

Bumble Toys uses cookies, tracking pixels, and related technologies to enhance your browsing experience, remember site preferences, and present tailored advertising across digital platforms.

You can manage or opt out of targeted ad tracking directly through your web browser or mobile device privacy settings.

SECTION 5 – CONTACT INFORMATION

If you wish to access, correct, amend, or delete any personal information we hold about you, or if you have any questions regarding these policies, please reach out to our Privacy Compliance Officer:

Email: support@bumbletoys.com