Hi friend,How are you?Welcome to my store,If you have any questions,Welcome to contact us!If you want to transport quickly,I suggest you choose a better logistics method! Because Free shipping logistics transportation is very slow,the time is about 2-4 months!Once you have chosen free logistics,please be patient!If you haven't received the goods for a long time, please don't worry, and please don't open the dispute, please contact us, we will solve it for you!
We ship the whole package within 48 hours after payment ,we offer all kinds of shipping method .If you want to specify the shipping method, please pay the shipping cost .The estimated delivery speed for your reference is below .Thank you !
* If the cost of the order exceeds US $ 150,we will provide you with DHL, FedEx ,or free Aramex Service .(Remote country request US $ 200.)
*The delivery speed only for you reference ,sometimes will be delayed by holidays,festivals,bad weather,customs,Etc.
*Post Air Mail to South American countries may take longer than 60 days ,Express usually have customs tax issues .In that case ,please cooperate with customs to pay tax.
Thank you for your choosing us ,we provide 7 days return service :
1 .If any reason, you are not satisfiledwith your purchase ,please contact with us immediately.We accpect returns and exchanges within 7 days for receipt,please keep the product in original condition and undertake shipping cost by yourself,we will process your return request after received returned products.
2 .If you received the defect item ,Please contact us A.S.A.P. in order for replacing or repairing , if the replacement is not available ,then a full refund will be issued with the original payment method.
3 .For more information ,please contact our customer service team .
Your support and trust is the biggest boost for us:
1.If you satisfied with our item and services ,please kindly take a minute to leave a positive feedback with 5 stars, we will gladly do the same for you and give you more discount for your next order.
2.Please do not hesitate to contact us to get a better solution before you leave a neutral or negative feedback ,we will do our best to provide you with the best service.
1.Your can contact us by leaving a message on AliExpress, TradeManager or send us an Email.We can reply you within 24 hours on work days,within 36hours on the weekend.
Contact information:
2.Our Working Schedule:
US :5:30PM-3:30AM
Brazil:9:30PM-7:30PM
Russia:3:30AM-1:30PM
UK:0:30AM-10:30AM
Spain:1:30AM-11:30AM
France:1:30AM-11:30AM
Returns
Our policy lasts 14 days (unless present in exception list below) . If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, CDs, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Health and personal care items
- Special Orders
- Deposites
- Printed Goods
- Water Toys
Once we initiate the return process, you will receive a call from the shipping courier on the mobile number you listed in your account. It will be your responsibility to follow up with the shipping courier until we receive the returned item/s. Please note that we will only initiate the return process once.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund with in 5 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or Bank Account Transfer or Vodafone, Etisalat Cash.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bumbletoys.com .
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, it can only be exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bumbletoys.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
